Deletion by request
Ask us to delete your account.
- Email privacy@kingsbydawn.com from the email address you used to create the account.
- Include your player (ruler) name and say that you want the account permanently deleted.
- We reply to confirm the request, delete the account, and let you know when it is done.
Signing out or uninstalling the game does not delete your account. The current playtest build does not have an in-game delete option yet; when it does, this page will describe it.
Without the game
You do not need the game installed.
Deletion requests are handled by email, so you can ask even after uninstalling Kings By Dawn or on a device that never had it. Write from the email address on the account so we can verify that the request is yours.
Deletion result
What permanent deletion removes.
Deletion removes your account record, sign-in credentials and active sessions, villages and saved progress, account-wide game data, rewards, bug reports, chat messages, social relationships, alliance requests, and active account movements or trade records.
If your account is part of something still in progress with another player — an attack, a trade, or an alliance you lead — we resolve it first so the other player’s side is not lost. Other players’ own account data is not deleted.
Support
Need help signing in first?
Email support@kingsbydawn.com. Include your player name and the email associated with the account so the request can be verified. You can also review the Privacy Policy for more detail about the data we use.